Customer Help
Our Happiness Team is Always Here to Assist.
Common Purchase Queries Answered
Orders and Shipping
All orders are typically processed and dispatched within 1-3 business days (Monday-Friday) after your payment is successfully verified. During peak seasons or sales, processing may take slightly longer, but we always strive for prompt shipment.
You will receive an order confirmation email immediately after purchase. Please review it carefully.
We offer reliable Worldwide Shipping through trusted international carriers (e.g., DHL, FedEx, UPS, USPS Priority Mail International).
Estimated Delivery Times:
Standard International: 7-15 business days (depending on destination and customs clearance).
Express International: 3-7 business days (available at checkout for an additional fee).
Please note that these are estimates. Actual delivery times can vary due to customs procedures, local postal services, and unforeseen circumstances.
Shipping costs are calculated at checkout based on your order’s weight, dimensions, and destination.
We occasionally offer promotions for free worldwide shipping. Please check our website banners or promotions page for current offers.
Once your order has been dispatched, you will receive a separate shipping confirmation email containing your tracking number and a link to track your package’s journey. Please allow up to 24-48 hours for the tracking information to become active.
Customs, duties, and taxes (import fees) are not included in our product prices or shipping costs. These charges are imposed by your country’s customs office and are the sole responsibility of the buyer.
We advise you to contact your local customs office for current charges before placing an order to avoid unexpected fees upon delivery. We cannot declare items as “gifts” or alter the value of your purchase on customs forms.
airamart is not responsible for delays caused by customs clearance procedures in the destination country.
All products are securely and discreetly packaged to ensure they arrive in pristine condition. Knives and swords are packaged with safety and protection as top priorities.
Age Restriction: By placing an order, you certify that you are at least 18 years of age or the legal age of majority in your jurisdiction for purchasing knives, swords, and related tools.
Local Laws: Buyers are solely responsible for knowing and adhering to their local laws and regulations regarding the purchase, possession, and use of knives, swords, axes, and other items sold by airamart. We are not responsible for orders seized by customs or local authorities due to non-compliance with local laws.
If You Need to Swap an Item
Returns and Exchanges
We offer a 30-day return policy starting from the date you receive your order.
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging (including all accessories, tags, and protective coverings).
Items showing signs of use, wear, damage (not related to manufacturing defect), or missing original packaging will not be accepted for return or exchange.
Contact Us: To start a return or exchange, please contact our customer service team at support@theairamart.com within 14 days of receiving your order. Please provide your order number and the reason for the return/exchange.
Return Authorization (RMA): We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without an RMA number, as it may not be processed.
Packaging: Securely package your item in its original packaging. Clearly mark the RMA number on the outside of the package.
Shipping: You will be responsible for the return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping costs (original and return) are non-refundable unless the return is due to an error on our part.
If you wish to exchange an item for a different product, size, or style, please follow the return process for the original item and place a new order for the desired item. This ensures the fastest fulfillment.
Due to their custom nature, personalized or custom-made items are generally non-returnable unless they arrive defective or damaged.
Gift cards are non-returnable.
- If you receive an item that is damaged or defective, please contact us immediately (within 48 hours of delivery) with photos of the damage and your order number. We will work swiftly to resolve the issue at no additional cost to you.
Common Questions Customers Often Ask, Tailored for airamart:
Frequently Asked Questions (FAQs)
Our products are primarily crafted from high-quality Damascus steel, known for its unique patterns and durability. Our leather goods are made from genuine, premium-grade leather, ensuring both beauty and longevity.
Damascus steel requires proper care to maintain its beauty and prevent corrosion. We recommend cleaning your blade immediately after use, drying it thoroughly, and applying a thin coat of mineral oil or specialized blade oil regularly. Specific care instructions are usually included with your product.
To maintain the quality of your leather item, avoid prolonged exposure to direct sunlight or extreme moisture. Clean with a soft, damp cloth and condition periodically with a high-quality leather conditioner. Store in a cool, dry place.
Yes, our Damascus knives are fully functional and come with a sharp edge suitable for their intended use. Our swords are primarily crafted as high-quality decorative pieces and collectibles, but their blades are made with authentic Damascus techniques. Always handle all blades with extreme caution.
Yes, we may offer custom orders for specific Damascus or leather products. Please visit our ‘Custom Orders’ page or contact our customer service team directly to discuss your unique requirements and feasibility.
Once your order ships, you will receive an email with a tracking number and a link to the carrier’s website. You can use this to monitor your package’s delivery progress.
Standard international shipping typically takes 7-15 business days, while express options deliver within 3-7 business days. Please note these are estimates, and customs processing in your country can affect delivery times.
Yes, customs duties, taxes, and import fees are determined by your country’s customs office and are the responsibility of the buyer. These charges are not included in our product or shipping costs.
We offer a 14-day return policy for unused items in their original packaging. Please refer to our ‘Returns & Exchanges’ section for full details on how to initiate a return or exchange.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure online payment gateways like PayPal. Specific options will be displayed at checkout.
Yes, you must be at least 18 years of age or the legal age of majority in your jurisdiction to purchase these items. By placing an order, you confirm you meet this requirement.
Please contact us immediately (within 48 hours of delivery) with photos of the damage. We will promptly arrange for a replacement or refund at no extra cost to you.
Some items may offer special packaging options. Please check the product page for details or contact us for bespoke requests.
If your order has not yet been processed for shipment, we may be able to modify or cancel it. Please contact us as soon as possible with your order number for assistance.