Last Updated: July 13, 2025
At airamart, your satisfaction is our priority. We take immense pride in the craftsmanship of our Damascus steel and premium leather products. We want you to be completely happy with your purchase. If you’re not, please review our policy below.
1. Our Commitment
We strive for excellence in every piece we create. This policy outlines how you can return items if they don’t meet your expectations or if you encounter any issues.
2. Eligibility for Returns & Exchanges
- Timeframe: You have 14 calendar days from the date you receive your item(s) to initiate a return or exchange.
- Condition of Item: To be eligible for a return or exchange, your item must be:
- Unused and in the exact same condition that you received it.
- In its original packaging, including all protective coverings, tags, and accessories.
- Free from any signs of wear, damage (not related to a manufacturing defect), scratches, or alterations.
- Proof of Purchase: A valid receipt or proof of purchase (e.g., your order confirmation email) is required.
3. Non-Returnable Items
Certain types of items cannot be returned or exchanged:
- Custom-Made or Personalized Items: Products that have been personalized, engraved, or custom-made to your specifications are non-returnable unless they arrive defective or damaged.
- Used or Worn Items: Any item that shows signs of use, wear, or being worn will not be accepted for return or refund.
- Gift Cards: Gift cards are non-returnable.
- Items Damaged by Misuse: Products damaged due to improper handling, misuse, lack of proper care, or accident after delivery are not eligible for return.
4. How to Initiate a Return or Exchange
To start a return or exchange process, please follow these steps:
- Contact Us: Email our customer support team at support@theairamart.com within the 14-day return window. Please include:
- Your Order Number.
- The Item(s) you wish to return or exchange.
- The Reason for your return/exchange (e.g., wrong item, defective, changed mind).
- For damaged/defective items, please attach clear photographs or a short video showing the issue.
- Return Authorization (RMA): Once your request is reviewed, if eligible, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back. Do not send your item back without an RMA number, as it may not be processed.
- Packaging: Securely package your item(s) in their original packaging, ensuring all components are included. Clearly mark the provided RMA number on the outside of your package.
- Shipping: You will be responsible for paying your own shipping costs for returning your item(s) unless the return is a result of our error (e.g., wrong item shipped, confirmed defect). We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
- Inspection: Once your returned item is received, it will undergo a thorough inspection to ensure it meets our eligibility criteria (unused, original condition, original packaging). This process typically takes 3-5 business days after receipt.
- Approval/Rejection: We will notify you via email regarding the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 7-10 business days. Please note that it may take some time for your bank or credit card company to post the refund.
- Non-Refundable Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund amount (unless the return is due to our error).
6. Exchanges
- If you wish to exchange an item for a different product, size, or style, please follow the return process outlined above for the original item. Once your return is approved and processed, you can then place a new order for the desired item on our website. This ensures the fastest and most efficient fulfillment of your new item.
7. Damaged or Defective Items
- If you receive an item that is damaged during transit or appears to have a manufacturing defect, please contact us immediately (within 48 hours of delivery) at support@theairamart.com.
- Provide your order number and clear photographs or a short video showing the damage or defect.
- We will promptly assess the issue and work swiftly to arrange a replacement or full refund at no additional cost to you.
8. Contact Us
For any questions about our Refund and Returns Policy, or to initiate a return/exchange, please contact us at:
Email: support@theairamart.com